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Data Deletion Instructions

Instructions for users, integrated application reviewers, and end-consumers on how to request the deletion of personal data from PsychLocal, Inc..

Last updated: August 22, 2026

1. What You Can Delete

We provide transparent mechanisms for you to delete your personal data. When you submit an account deletion request, it initiates the permanent removal of your account profile, practice and location records, connected integrations, stored OAuth tokens, CRM and messaging records, and analytics data from our active databases.

2. Option 1: Self-Service Deletion

1 Delete via Dashboard

If you have an active PsychLocal account, the fastest and most secure way to delete your data is by initiating the deletion directly from your account settings.

  1. Sign in to your account at psychlocal.com/login.
  2. Navigate to your account Settings.
  3. Locate the "Danger Zone" or "Account Management" section.
  4. Follow the prompts to permanently delete your account and associated data.

3. Option 2: Manual Request

2 Delete via Email or Phone

If you cannot access your account, or if you prefer to have our support team handle the deletion, you can submit a manual request.

Email: hello@psychlocal.com
Phone: (800) 434-4519

When contacting us, please include the email address associated with your account and specify whether you want your entire account deleted or just specific pieces of data. For security purposes, we will take steps to verify your identity before processing the request. We will acknowledge your request within 10 business days and complete the deletion within 30 days.

4. Disconnecting Google Data

If you wish to remove our access to your Google user data (such as Google Business Profile or Google Search Console integrations) without deleting your entire PsychLocal account, you may do so at any time:

  • Within PsychLocal: Disconnect the integration from your dashboard settings. This immediately deletes the stored OAuth access and refresh tokens, as well as the locally cached Google data.
  • Via Google: You can revoke our application's access directly from your Google Account. Visit the Google Security permissions page at https://myaccount.google.com/permissions, locate PsychLocal, Inc., and select "Remove Access".

5. Meta/Facebook Data

Current Status: PsychLocal, Inc. does not currently hold direct Meta user data via a Facebook Login integration.

If and when a Meta account is connected through our platform, you may request data deletion using either Option 1 or Option 2 listed above. Alternatively, you can remove the application's access by navigating to your Facebook or Instagram App Settings and removing the PsychLocal integration, which will immediately invalidate our API access.

6. Removing Directory Listings

When you delete your account, we will cease publishing your practice data to our directory network and we will submit a formal removal signal to our aggregator partners.

However, please be aware that each third-party directory (e.g., Yelp, WebMD, Apple Maps) ultimately controls its own records. Because business location data is often considered public information, some directories may choose to retain the listing, revert it to its pre-managed state, or independently re-source the data from public records, even after we issue a deletion command.

7. Email Subscriptions

If you are receiving our newsletter or marketing emails and wish to stop, you do not need to delete your account. You can unsubscribe instantly by clicking the "Unsubscribe" link located at the bottom of any marketing email you receive from us.

8. Data Retention After Deletion

Once a deletion request is completed, your personal operational data is removed from our active systems. However, we may retain certain limited information for specific, legally permissible reasons:

  • Legal & Billing Obligations: We retain payment receipts, invoice histories, and tax-related records as required by financial regulations and tax law.
  • Security & Fraud Prevention: We may preserve irreversible, anonymized logs of administrative actions or security events to maintain the integrity of our platform.
  • System Backups: Residual copies of your data may temporarily persist in our encrypted system backups. These backups are isolated, not actively processed, and are automatically purged according to our standard 30-day backup destruction cycle.

9. Requests About Someone Else's Data

PsychLocal operates primarily as a service provider (or data processor) for mental health practices. If you are a patient, client, or lead of a practice that uses our software, the practice is the Data Controller responsible for your information.

If you submit a deletion request to us regarding data managed by one of our customers (such as a CRM contact record or an SMS message log), we cannot delete it unilaterally. We will, however, help route your request to the appropriate practice so they can evaluate and execute the deletion in accordance with their own privacy policies.